Returns, Refunds & Exchange Conditions

The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia. If you’re unhappy with your purchase and we’ll arrange an exchange or refund for you.

All products must be returned in a saleable condition as soon as possible following purchase. Cohort Coffee does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Cohort Coffee.

If you have any questions regarding returns, refunds or exchanges, please contact the team at